
Twice during my stay I got emails from management asking if my OVERALK EXPERIENCE was EXCELLENT.that kind of blatant coaching to give an "excellent" rating for "overall experience" on my survey is so gross. Management is also clearly more interested in what customers answer on their post-stay survey from Hilton than in actually providing food service. Not re-opening just screams that management is cheap. Lamely, executive lounge still closed, despite hotel being very busy and the pandemic being over. Color scheme and decor scream early 2000s, lumpy couch in room had faded and worn fabric, carpet in hallways faded.


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